Running your group’s wallet

Your wallet opens as soon as you confirm your email address. After that, sign in any time at the sign-in page with the same address. We email you a link each time, so there’s no password to remember.

Your group’s page shows your balance, your members, your rewards and your join link.

1. On your group’s page, press Copy invite message and paste it into your group chat or email. The link has your group’s code built in.
2. Each member signs up with their own email address and confirms it from their inbox.

You can also invite someone directly with Invite a member. They still have to confirm, so nobody is added without agreeing. A member can only earn for one group at a time. Joining yours moves them across from any other.

• Members earn 10 points for every £1 when they order through the table QR codes, using the same email address they joined with.
• Only spend from after they joined counts.
• Points usually appear on your balance within an hour.

The most common reason a member’s spend doesn’t show: they ordered with a different email address from the one they joined with.

Your balance is the points you can spend now. The bar shows how close you are to your next £50.00 reward, which costs 5,000 points. The statement lists every change to your points, with nothing hidden.

We email you as soon as your group has enough points for a reward, so you know when to claim.

Points come from orders made through the table QR codes. If the QR codes weren’t working and someone paid at the bar instead, that spend doesn’t reach us by itself, so send it in:

1. Keep the receipt, or ask the bar for a copy.
2. On your group’s page, under Paid at the till?, enter the amount, the day of the visit and who paid, and add a photo or PDF of the receipt.
3. The pub checks it. Once they approve it, the points appear on your statement and we email you. If they can’t add it, we email you the reason.

Send receipts in within 60 days of the visit. They earn at the usual 10 points per £1, and the points last 12 months from the day of the visit, just like QR spend.

1. Under Claim a reward, choose a reward and an amount. You’ll see what it costs in points.
2. For a gift card or room hire, press Request reward. Once the pub has approved and set it up, we email you the code or booking reference. You’ll also find it on the claim.
3. For cash back towards equipment, press Start claim, add a photo or PDF of each receipt, then send it for approval. Once it’s paid, we email you the bank reference.

Some rewards are only for certain kinds of group, such as societies, or need a charity or club number the pub has checked. You’ll only see the rewards your group can claim, and your page says why any others aren’t available. Gift cards last 90 days from when they’re issued.

Points last 12 months from when they’re earned, and the oldest are always used first. When some are about to expire, you’ll see a warning on your page, so you have time to use them.

Your members are listed on your group’s page. Remove takes someone out of the group straight away, and their future spend stops counting for you. Points they’ve already earned stay in the wallet.